Real Nappies aims for every customer to be completely satisfied.

We understand that sometimes you may have baby brain and order the wrong size or maybe you ordered too many infant size and need to exchange for the crawler size, or you doubled up on Truck for Tommy. It’s OK, we get it!

Exchanges

We understand that sometimes you may order the wrong toy, size or colour, that’s cool with us, we are happy to exchange, without you incurring a restocking fee. However all goods must be returned in new, unopened, unused, resaleable condition within 30 days.
Please contact us at info@realnappies.co.nz and request an exchange form.
Unless it is our mistake, you are responsible for the returns and exchange shipping charges.

Our error

As wonderful as our staff are, we are human, so sometimes we do make a mistake (perhaps we’ve been up all night with a crying baby too or Johnnie just would not go to sleep). We apologise, please contact us at info@realnappies.co.nz for the returns form and we will also reimburse the return shipping costs.

Faulty Goods*

Although ALL our items go through multiple quality checking stations, sometimes occasionally a defective items will slip through : ( We’re really sorry about that, please contact us at info@realnappies.co.nz and request a ‘faulty goods’ form. We will ask for the goods to be returned in a non-smelly, clean condition for us to repair or exchange. Please note that all returned items must be clean, stain-free and dry. If the items are smelly and soiled when returned to us, we will return them to you at your expense.

Cloth Nappy Warranty*

We are proud to offer the best warranty in the cloth nappy business, and we stand by this, please therefore check the details of our warranty here, then if you are satisfied you meet the criteria, please contact us at info@realnappies.co.nz for a warranty form to complete, and then send back the items to us. We will repair or replace the items for you.

Request a refund

We hear you! perhaps your purchase is a double-up, or your friend gave you a load of nappies, or your little one’s friend already has that truck, Real Nappies will happily refund** your money. Please make sure you contact us at info@realnappies.co.nz and request a refund form. We will ask you to return new, unopened, unused items in a resaleable condition within 30 days of delivery for a refund. Items should be returned in their original packaging. Unless it is our mistake, you are responsible for the returns shipping charges. Note: We will not accept or refund part packs or part order returns outside of the 30 days period.

 

*note: we are not responsible for damage caused by improper care, misuse, fading, pilling or normal wear and tear of the product. Nappies and clothing: As with any clothing item our nappies and covers will not withstand repeated daily washing for extended lengths of time. Please remember this when deciding how many nappies to buy, please see our recommended quantity here, or call us for more information.

**Please note that under the Consumer Guarantees Act, we do not HAVE to offer you a refund simply because you change your mind so please choose carefully before buying. Decision to refund is solely at the discretion of Real Nappies Ltd.